How do I recall an email?

Please note:

1. You can only recall an email if the user is inside our organization

2. You can only do this from the desktop app

Option 1

Step 1:

Select sent items to see your sent emails, find the email you want to recall, and double-click it. This will open the email in a new window. 

Step 2:

Ensure you have the Message tab selected in the email window, click on the drop-down arrow on the right-hand side of your screen, and change the Ribbon Layout to the Simplified Ribbon: 

Step 3:

Once you have changed this, click on the 3 dots, navigate to Actions, and then click on Recall This Message:

Option 2

Step 1:

Select sent items to see your sent emails, find the email you want to recall, and double-click it. This will open the email in a new window. 

Step 2:

Click on Move, then click on Actions and navigate to Recall This Message: